aeImgAI

Payment & Subscription Policy

Last Updated: May 12, 2026

1. Billing Cycles

aeImgAI offers three flexible billing cycles to suit your needs. By subscribing to a plan, you agree to the recurring charges associated with your chosen cycle:

  • Monthly: Billed every 30 days at the standard rate.
  • Quarterly: Billed every 3 months. Includes a 10% discount compared to the monthly rate.
  • Yearly: Billed every 12 months. Includes a 20% discount compared to the monthly rate.

2. Pausing Subscriptions

We understand that your project needs may change. You have the flexibility to pause your subscription at any time:

  • How it works: When you pause, your recurring billing stops at the end of your current billing period.
  • Data Retention: We will keep your generated assets and settings saved for up to 6 months while your account is paused.
  • Resuming: You can resume your subscription at any time to regain full access to your plan features and credits.

3. Credit Expiration Policy

aeImgAI applies different expiration rules based on how credits are acquired:

  • Subscription Credits: Credits included in your monthly, quarterly, or yearly plan are valid for the duration of your monthly billing cycle. These credits **do not roll over** and will expire at the start of your next monthly billing period when your new allocation is issued.
  • Pay-As-You-Go Credits: Extra credits purchased directly through our Pay-As-You-Go option are valid for exactly **12 months (1 year)** from the date of purchase. These credits provide long-term flexibility and are used only after your monthly subscription credits are exhausted.

Please monitor your credit balance in your dashboard to ensure you utilize your subscription credits before the end of each billing month.

4. Cancellations and Refunds

You may cancel your subscription at any time through your account dashboard.

Due to the computational costs associated with AI generation, we generally do not offer refunds for partial billing periods. However, if you believe there has been a billing error, please reach out to our support team within 7 days of the transaction.

5. Contact Support

For any billing-related inquiries or to request a manual pause/cancellation, please contact our billing department at billing@aeimgai.com.